Technical
Details

Salesforce Skills

Architecture

• Integration Architecture
• Data Modeling
• Process Automation

Development

• Lightning Components
• Apex Classes & Triggers
• Communities & Sites
• Email Template Design

Product Expertise

• Sales Cloud
• Service Cloud
• Experience Cloud
• Tableau CRM
• Pardot
• Financial Services Cloud

Development Skills

Programming

• Apex, Java, SQL
• Javascript
• HTML 5, CSS 3
• jQuery, AJAX, JSON, REST APIs

Development Lifecycle

• DevOps
• Code Reviews
• Git Version Control
• Agile Methodology

Experience

Slalom

Principal, Salesforce Technical Architect, People LeaderJuly'18 - Present

Working with Slalom’s CRM team as a Principal Architect leading the delivery of innovative Salesforce engagements for clients in the Technology, Financial Services, and Healthcare & Life Sciences industries. Leading a team of Salesforce developers and grooming future Salesforce architects.

• Lead Technical Architect for an enterprise financial services client for designing integrations between their existing client portal, backend financial system, and Salesforce. Leading the design and implementation for enabling Experience Cloud and Salesforce Shield. Designing DevOps, and Data strategies as part of their long-term enterprise roadmap.
• Led a Salesforce FSC delivery team for an enterprise financial services client to introduce Salesforce, Pardot, and Boomi to their technology portfolio while collaborating with the client's multiple backend IT teams. Also built and executed data migration to Salesforce with 0% errors.
• Improved an unscalable system architecture for a retail technology client by designing integration patterns, and developing new real time APIs between Salesforce, payment gateway, and legacy databases.
• Designed, developed, and tested Apex, Lightning Web Components, and automations for customized use cases of a life sciences client's contact center on top of Salesforce Service Cloud.
• Played the role of a Technical Architect and Lead Developer for a healthcare provider's migration to lightning experience, and integrations between their ERP system, EMR system, and Salesforce.
• Developed an application in Salesforce to monitor hardware issues in real-time for a hardware manufacturer's B2B and B2C customers within Experience Cloud.

Arris

Senior Salesforce DeveloperFeb'14 - July'18

Worked as a senior Salesforce Developer for the Business Intelligence team at Arris owning the Salesforce platform for a variety of enterprise business processes. Apart from customizing out of box functionality, also developed custom applications in Salesforce for enabling targeted automation and employee engagement.

• Received the Star award for the development of the Arris Women's Business Network within Salesforce Experience Cloud.
• Principal Salesforce Developer & Business Analyst for implementing the Arris B2C Consumer Support Portal on top of Service Cloud & Force.com Sites which receives over 50k visitors/month.
• Designed the UI and developed custom sales opportunity management app for the Sales team that led to an exponential increase in Salesforce engagement and closing of opportunities.
• Improved the supply chain efficiency by automating demand notifications to the department from the warehouses of the company's top B2B customers.
• Lead Developer for replacing a CPQ managed package with a custom quoting application complete with language translation and customer-oriented PDF generation in Salesforce that saved over $250k annually.
• Lead Developer for customized sales forecasting tools in Sales Cloud and forecasting dashboards in Tableau CRM.

Education

Master of Science

Computer Science2012-2013

from the University of North Carolina, Charlotte, NC

Bachelor of Technology

Computer Science & Engineering2008-2012

from Amity University, Noida, India